Privacy Policy – playersguide.ca

Effective Date: December 15, 2025

1. Overview

playersguide.ca ("we," "us," or "our") is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard information when you interact with our community-focused draw platform, operating under BC Gaming License #186484.

By accessing or using our services, you agree to these privacy practices.

2. Information We Collect

Participant Information

When creating an account, we may collect:

Full name
Email address
Contact phone number
Date of birth (for age verification)
Province of residence
Payment details (processed securely by third-party providers)

Technical Information

Our platform automatically gathers certain technical data:

IP address
Browser type and version
Device type and operating system
Navigation patterns and session duration
Referring website information

3. How We Use Your Information

Your personal information is used to:

Manage entries in weekly draws
Notify winners and coordinate prize delivery
Maintain your account and profile
Send updates on draws, announcements, and essential platform information
Comply with BC gaming regulations
Verify age (19+ requirement)
Prevent fraud and unauthorized access
Improve our services through usage analysis

4. Sharing of Information

We do not sell, rent, or trade your personal data. Limited sharing occurs only in the following cases:

Regulatory Authorities: BC gaming regulators may require certain information by law or licensing obligations.
Service Providers: Trusted third parties assisting with payments, hosting, messaging, and analytics may access data under contractual obligations and only for specified purposes.
Legal Requirements: We may disclose information when required by law or to protect legal rights, safety, or public interest.

5. Security of Information

We implement technical and organizational measures to protect your data:

SSL/TLS encryption for data in transit
Secure storage of passwords
Regular security audits and vulnerability checks
Restricted access controls
Secure backup protocols

While we use robust security measures, no system can be 100% secure.

6. Retention of Information

We retain personal data as long as necessary to:

Provide ongoing services
Meet legal and regulatory obligations
Resolve disputes and enforce agreements
Maintain records per BC gaming regulations (typically 7 years)

After the retention period, data is securely deleted or anonymized.

7. Your Privacy Rights

Under applicable privacy laws, you may:

Access personal data we hold about you
Request corrections to inaccurate or incomplete data
Request deletion (subject to legal requirements)
Object to certain data processing activities
Request data portability
Withdraw consent for processing

8. Cookies and Tracking

playersguide.ca uses cookies and similar technologies to enhance your experience. More details can be found on our Cookie Information page.

9. Minors

Our platform is intended only for individuals 19 years or older residing in British Columbia. We do not knowingly collect information from minors. Any such data discovered is promptly removed.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in operations or legal requirements. Significant updates will be communicated by:

Posting the revised policy on playersguide.ca
Updating the “Last Updated” date
Sending email notifications for substantial changes

Continued use of our services indicates acceptance of the updated practices.

11. Contact Us

For questions or concerns regarding this policy:
Privacy Coordinator – playersguide.ca
Email: privacy@playersguide.ca
Phone: +1 (604) 555-0123
Address: 123 Maple Street, Vancouver, BC V5K 0A1

12. Regulatory Compliance

playersguide.ca operates under BC Gaming License #186484. Our privacy practices comply with:

British Columbia’s Personal Information Protection Act (PIPA)
Canadian federal privacy laws
Provincial gaming regulations and licensing standards